Total Decision Support Pty Ltd provides business diagnostic, review and transition services to a range of clients. These reviews represent a comprehensive snapshot of the state of the organisation including budget inputs, output costs and of products and services. Structure, people management strategies and actions, business rules and procedures, Information management and technology systems and infrastructure are also taken into account and measured where this is necessary. The identification of all activities, cost centres and organisational capability assist in improving future performance. Central to our approach is the importance of overall governance and accountability mechanisms at all levels of the organisation.

Sign-on to agreed values and behaviours is critical and sets the scene for crafting the overall performance framework consistent with the balanced Scorecard approach developed by Robert Kaplan and David Norton.